RETURNS & EXCHANGES POLICY

 

We truly hope you love the items you purchase as much as we do, but we understand that occasionally what you love the look of online may not meet your expectations. Many of our items are hand made from natural products and will carry variations.

If you are not 100% happy with your purchase please email us here at info@the-source.com.au within 10 days of receiving your goods, your satisfaction with our products is important to us here at The Source.

Change of Mind

 

We are happy to offer a store credit or exchange if you have chosen the wrong product or you don’t like it as much as you did in the photo, these items must be returned in their original condition within 7 days of receipt of the order.

Please take care when returning your items to ensure your goods are returned in their original packaging, with their receipt and completed returns form. We are unable to credit items that are damaged or marked so please take extra care when packing your items for transportation back to The Source. We would also love if you could include some feedback about your returned item.

Please contact us here at info@the-source.com.au to notify us of your return, please note return postage remains your responsibility so please hold on to your proof of postage until we have received your item. We will contact you as soon we receive your items here at The Source and process your credit note or exchange.

Faulty Items

 

Although we check each and every item that leaves The Source, if on delivery, your item is damaged we will replace the item or offer a refund if we are notified within 7 days of receipt of the order.

If this is the case the first step is to email us at info@the-source.com.au within 5 days of receipt of the order. We will require a photo of the damage. Please attach the photo to your notification email, with your order number and your details so we can process your return as quickly as possible.

Once we have received the photo you will be offered your choice of a full refund of the purchase price including shipping, a store credit, or a replacement item. Where the item is out of stock, you will be offered a full refund of the purchase price including shipping or a store credit to the same value.